FAQ Overview

Receivers

How does Spotify work with my receiver?

By connecting the unit to the same network as mobile devices, such as a smartphone and tablet, you can enjoy music played with Spotify Connect wirelessly.
To play Spotify Connect, install a Spotify application on your smartphone or tablet. Also, you need to obtain a Spotify premium account.
 
Start up the Spotify application.
Play a track on the Spotify application, switch the screen to the playback operation screen, and then tap “Devices Available” on the bottom of the screen.
Select your unit.

Author: 11Tradingcompany
Last update: 2020-12-21 17:37


Can I connect Bluetooth headphones to the Receiver?

No, the Bluetooth Built-in allows a portable device such as a phone, tablet or computer to stream music to the receiver

Author: 11TradingCompany
Last update: 2020-12-21 17:46


I'm not able to connect my phone/tablet via Bluetooth.

Unplug the power cord of the receiver for at least 2-3 minutes.
Go into Bluetooth settings of your device and "Forget this device" or "Unpair this device"
Plug receiver and set the input to Bluetooth. Wait until you see "Now Pairing..."
Enable (turn on) the Bluetooth function of the Bluetooth-enabled device, and then select this unit from among the devices displayed.

Author: 11TradingCompany
Last update: 2020-12-21 19:20


Can the receivers process Chromecast Video?

No, the receivers can only process Chromecast Audio.

Author: 11TradingCompany
Last update: 2020-12-21 19:22


Can the Receiver Stream Movies using Airplay?

Unfortunately the Air Play Feature of the Receiver is only designed to stream audio from a iOS device to the Receiver over a Network Connection.

Author: 11TradingCompany
Last update: 2020-12-21 19:25


I can't get good FM radio reception where I live. What would you recommend I do to help FM radio reception?

Most customers will invest in a Powered FM antenna to assist will more reception.

Author: 11TradingCompany
Last update: 2020-12-21 20:50


Why can't I use longer runs of HDMI cables?

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.
HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

Author: 11TradingCompany
Last update: 2020-12-21 20:51


What type of Format does ARC support?

PCM

Author: 11TradingCompany
Last update: 2020-12-21 20:52


I'm not getting Dolby ATMOS audio from my Receiver?

Confirm the receiver is set to a Dolby ATMOS configuration. Also, make sure your device is set to output BITSTREAM and the content is mastered in Dolby ATMOS.

Author: 11TradingCompany
Last update: 2020-12-21 20:55


I'm not able to get 4k at 60Hz.

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.
 
While pressing DIMMER on the main unit, press AUTO/DIRECT to display the current setting on the display.
While this is being displayed, while pressing DIMMER on the main unit, repeatedly press AUTO/DIRECT to switch the setting.

Author: 11TradingCompany
Last update: 2020-12-21 21:40


I'm not able to get 4k at 60Hz.

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.
This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual.
 
While pressing HOME MENU on the main unit, press PERSONAL PRESET 3 to display the current setting on the display.
While this is being displayed, while pressing HOME MENU on the main unit, repeatedly press PERSONAL PRESET 3 to switch the setting.
 
While pressing DIMMER on the main unit, press AUTO/DIRECT to display the current setting on the display.
While this is being displayed, while pressing DIMMER on the main unit, repeatedly press AUTO/DIRECT to switch the setting.
 
From the Home Menu, go into Input/Output Assign, select TV Out/OSD, and Change the HDMI 4K Signal Format to Standard/Enhanced.

Author: 11TradingCompany
Last update: 2020-12-28 16:02


If I'm using the MAIN and SUB HDMI OUT, will I be able to get 4k on one TV even if my other TV is not 4k?

Unfortunately no. The Receiver will set the output resolution to the lowest common resolution shared by the two TVs.

Author: 11TradingCompany
Last update: 2020-12-28 16:07


Why can't I use longer runs of HDMI cables?

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.
HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

Author: 11TradingCompany
Last update: 2020-12-28 16:08


What type of Format does ARC support?

PCM

Author: 11TradingCompany
Last update: 2020-12-29 15:17


Will I be able to get video if I connect composite from my Receiver to my TV, but use HDMI for all my inputs?

Unfortunately no. The receivers can't down-covert HDMI to go to a TV via composite.

Author: 11TradingCompany
Last update: 2020-12-29 15:19


Am I able to listen to Spotify in main zone and TuneIn in Zone 2?

Unfortunately no. You can only playback one internet stream in either zone or both simultaneously, but not two different streams.

Author: 11TradingCompany
Last update: 2020-12-29 15:20


Why is my volume not able to be adjusted on one source? All my other sources work just fine.

Go into the Home Menu, Press ENTER on System Setup, Select Hardware, Select Works with SONOS, Turn the Input Selector Off.

Author: 11TradingCompany
Last update: 2020-12-29 15:29


My remote is not working.

Check for battery strength.
If the main unit is installed in a rack or cabinet with colored-glass doors, or if the doors are closed, the remote controller may not work normally.
After operating the Multi-zone function (for compatible models only), the remote controller mode may be switched to the mode for operating the ZONE output audio.
Check "Multi-zone”, and switch the remote controller mode to the mode for controlling the main room.
Make sure the Remote ID number is the same as the Remote ID number within the settings of the receiver - see owners manual for Remote ID

Author: 11TradingCompany
Last update: 2020-12-29 15:33


My iControlAV5 App no longer controls my receiver.

Upon investigation, we have found that due to the age of the application we are not capable of updating the app to control the unit.
We apologize for the inconvenience.
If you have a 2016+ model you can use the Pioneer Rempte app.

Author: 11TradingCompany
Last update: 2020-12-29 15:37


Am I able to connect more than one speaker to the speaker terminal, even though I've matched the impedance?

Unfortunately no. Our receivers are designed for one speaker per terminal.

Author: 11TradingCompany
Last update: 2020-12-29 15:38


Can I use banana plugs with your receivers?

Yes, you can use banana plugs with most of our receivers. (for compatible models only)c

Author: 11TradingCompany
Last update: 2020-12-29 15:39


Am I able to use both Speaker Terminals and Main Zone Pre-out's at the same time?

Yes, speaker terminal connections and preouts can be used at the same time, usually depending on the model.

Author: 11TradingCompany
Last update: 2021-01-11 18:57


Can my registration be used as warranty?

Unfortunately no. The warranty is strictly based off of your purchase invoice or receipt from an authorized seller.

Author: 11TradingCompany
Last update: 2021-01-11 18:59


Is it okay to set my receiver on its side in my cabinet?

No, we recommend sitting the receiver on its feet as designed.

Author: 11TradingCompany
Last update: 2021-01-11 19:00